Black River Imaging was established in the year 1971 first as Dameron Color labs in Springfield Missouri changing the name to what it is known as today in 2008. In forty-four years, it has grown into a trusted brand providing outstanding, classy, full suite press and photographic products ranging from cards and stationery which include greeting cards, business cards, notepads and envelopes to personalized gifts which include printed iPhone cases and dog tags to wall décor such as canvas prints, to photo albums and photographic prints available for online ordering. Products as customized as per customer specifications and the job carried out by different coordinated teams handling different tasks ranging from leadership to customer service to ordering and shipping to production that makes their operations faster and more efficient.
Black River Imaging allows persons with accounts to shop for their favorite products select from options and add these items to a cart either directly online from their website or from desktop applications such as SportsPix which are rapidly developed by their IT department. Items are displayed to allow the shopper to view and compare. From the most popular and commonly ordered items, there are twenty six different product combinations referred to as “lab packs” categorized as Y and Z packs which contain are identical save for the pro designs in the Y pack that are absent in the Z-pack. Each pack costs four dollars, and additional items can be added at a special discounted rate of between 15-75%. For additional items, quantity discounts apply.
Production after placing orders takes between two and four days for most items. Black River Imaging offers both domestic and international shipping where rates are based on both weight and destination of the order with import taxes, customs duty and levy tax being applied to international orders. International packages can happen to delay due to customs while crossing borders but take an average of 8 to 10 business days whereas domestic packages take an average of between 2 and ten business days depending on destination. Payment can be made via credit cards including American Express, Discover, MasterCard and Visa. PayPal is also included as a payment method on their site.
Not only do they offer reward points for every dollar spent as part of a loyalty program but also have special promotions giving discounts on products that one can be notified of by joining their mailing list. The reward points can be redeemed (spent) during checkout. Additionally, Black River Imaging products have a 100% satisfaction guarantee, and a customer who is not happy with a product will have it replaced at zero cost. Due to customization of products, order cancellation has to be done before printing.